Senior Team Manager / Team Leader

  • LocationMakati City, NCR
  • Job typeFull time



The SENIOR TEAM MANAGER is responsible in managing our team and the accounts that they support. The role will take full ownership on supervising, managing and motivating team members on a daily basis. Specifically, you will perform the following tasks:

Team Management: Manage a team of recruiters with aim of providing professional and personal mentoring, guidance and coaching. To Inspire the trust and respect of each team member and stimulate production within the workplace. To provide training & development, rewards, recognition and boost motivation of the team.

Performance Management: Rally team to meet and progress with performance goals. Manage intraday activities for performance improvement by which the Team Leader and employees work together in a plan to monitor and review team goals.

Client Management: Engage with internal and external, offshore-based clients and provide updates on the team and account handled – performance and various aspects of operations

Requirements Candidate should have at least 1 year of solid experience in team management and leadership ideally from the following environment,

a) BPO/Call Center
b) Sales/Insuarance Firms with high degree of client engagement
c) Advertising Firms with high degree of client engagement
d) Recruitment/Headhunter Firms with high degree of client engagement

· Candidate should display deep knowledge in the principles of operations management, coaching, and counseling.

· Candidate should exhibit strong interest in building a career in recruitment process outsourcing (RPO) management

· Candidate must be open to working for permanent nightshift schedule and occasional Saturday shift

· Must have excellent communication skills both spoken & written

Why join PSG Global Solutions?

Beyond an attractive package and an exciting career path, PSG offers the following 

  • Work-Life Balance: Weekends off + No shifting schedules
  • Control Your Schedule: Manage your own breaks
  • Great Team, Great Peers: Work with A-Players
  • Career Growth: Promotions from within the Leadership Development Program

About PSG


PSG is the world’s largest and fastest growing provider of offshore recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50, and Fortune 500 corporations.

With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have over 1500 employees at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources.

Many of our customers have had poor experiences with offshore recruiting support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues.

We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.


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